How long are shipping times?
Standard shipping takes 7-15 days and Express shipping can have your item delivered in 4-8 days and costs $25.
What's your return policy?
At Van Vanora our vision is to create jewelry that withstands the test of time and allows you to cherish your 18K Gold Plated pieces with confidence. If for any reason you find yourself less than thrilled with your purchase, please reach out to firstname.lastname@example.org We offer full refunds within 14 days of delivery. Please see our Return Policy page for further details.
Can I cancel my order?
Once an order is place you can cancel it within 24 hours. If you have any concerns please reach out to our team at i email@example.com and our team will assist you with any questions or concerns you may have.
What happens if I receive the wrong item?
In the event of a discrepancy with your order -- if it’s the wrong size, defective, or is damaged during transit and upon receiving your order, or otherwise is not exactly what you wanted please notify us at firstname.lastname@example.org and our team will swiftly answer your concerns. We answer all inquires in less than 24 hours.
Do you offer exchanges?
At Van Vanora we are confident in our ability to provide durable and high quality jewelry. Hence due to sanitary and hygiene practices, we do not offer exchanges at this time.