Refund Policy

At Van Vanora we understand things change: customers have 14 days to initiate a return if they are not satisfied with their jewelry. We offer full refunds in the following cases:

  • Defective or severely deformed products.
  • Wrong items shipped or wrong sizes sent.
  • Shipping to an incorrect address different from the provided information.
  • Lost packages during transit.
  • Logistics failure to update information for 30 days.
  • Other specific concerns based on your situation.

To initiate a return, simply email us at and our team will respond to you within 24 hours. Refund amounts will be credited back to the original method of payment.