At Van Vanora we understand things change: customers have 14 days to initiate a return if they are not satisfied with their jewelry. We offer full refunds in the following cases:
- Defective or severely deformed products.
- Wrong items shipped or wrong sizes sent.
- Shipping to an incorrect address different from the provided information.
- Lost packages during transit.
- Logistics failure to update information for 30 days.
- Other specific concerns based on your situation.
To initiate a return, simply email us at email@example.com and our team will respond to you within 24 hours. Refund amounts will be credited back to the original method of payment.